Help and Support

Find help with your Paw Pop account and pet-care information.

Sign-in help

Confirm that you are using the same sign-in method used when the account was created. Check your connection and try again. If the problem continues, contact support and include the email address associated with your account. Never send your password or authentication code.

Pet profiles and photos

Open My Pets to add or update a pet. Photo access is requested only when you choose a photo. If upload fails, confirm camera or photo-library permission, your connection, and that the image is JPEG, PNG, or WebP and no larger than 5 MB.

Care records, vaccines, and routines

Use Care Records for notes and completed care, Vaccines for vaccine history and due dates, and Routines for repeating care and reminders. Paw Pop is an organization tool and does not replace veterinary advice.

Notifications

Confirm notifications are enabled for Paw Pop in device settings and enabled for the relevant routine or vaccine reminder. Delivery can also depend on operating-system settings and device behavior.

Account deletion

To permanently delete your account, sign in and open Settings > Delete account. Review and confirm the warning. This action cannot be undone.

If you cannot access the app, contact support from the email associated with your account. Do not send your password. We may need to verify account ownership before helping with a deletion request.

Contact support

Email: rzambrano@atlantisalgorithms.com

Include:

The email associated with your Paw Pop account
Your device platform: iOS or Android
Paw Pop version, when available
A short description of the problem

Do not include passwords, authentication codes, or unnecessary sensitive pet care details.